Recently our veterinarian sent an email to his customers that included the following paragraph: “The problem is now the abuse our receptionists are taking on a daily basis from our clients. Never in my career have I seen clients yelling obscenities, throwing things at our receptionists, actual physical contact of grabbing, poking with a finger, and chest bumping. It is getting out of control. We do our best to serve our clients in a timely manner and we are far from perfect. We do make mistakes, but I want everyone to know we try hard to serve our patients and clients as best as we can, and with kindness. I am begging for everyone to treat our staff the way you would want to be treated.”
I can’t tell you what wrong with people other than to say I want to get away from them 🙂